FAQ

Madeira 4 Tours

Welcome to our Frequently Asked Questions! Here you’ll find quick answers about our private tours, vehicle options, pick-up locations, and policies. If you need to review our flexible booking terms, please check our Cancellation Policy.

Booking

Instant confirmation

Yes! When you book directly on our website, your reservation is locked in immediately. You will instantly receive an email confirmation with your booking details and a guaranteed reservation for your chosen date.

payment methods

Your booking is processed securely using CaptainBook, a trusted European reservation system, with all card transactions handled safely via Stripe. We charge no extra fees or processing surcharges at checkout.

We offer two flexible payment choices:

Pay in Full: Pay 100% online by credit or debit card when you book directly on our website.
50% Deposit: Pay a 50% deposit online to lock in your date, and pay the remaining balance in cash to Ross at the end of your tour.

Bank transfers can also be arranged upon special request prior to booking.

Cancellation and refund

A full refund will be granted in the following situations:

Force Majeure Events: Unforeseen circumstances beyond the customer’s control, such as extreme weather, natural disasters, or medical emergencies.
Cancellations Made 48 Hours in Advance: Bookings canceled at least 48 hours prior to the scheduled service will be refunded in full.

Refunds will be processed through our payment partner and credited to the original payment method within 15 working days.

children or seniors guests

Yes, guests of all ages are welcome. Our itineraries require only standard mobility. For optimal comfort and easy access, we recommend our Suzuki Hybrid vehicle (a boarding step is also provided for the Cabriolet). As a private excursion, the route and pace are tailored completely to your group.

Solo Travellers

Solo guests are welcome on all Full-Day and Customised Tours. Half-day tours require a minimum of 2 passengers to operate.

Private Tours

Is it always private?

Yes, 100%. Every tour is strictly for you and your group. We focus on delivering an exclusive, unhurried experience tailored to your rhythm and interests—no strangers, no rigid schedules.

Half-day Adventures

Discover Madeira through our custom-designed routes created to skip the lines and avoid crowded spots. Our half-day tours offer a flexible, immersive exploration concentrated on a specific region of the island.

Please Note: For your peace of mind, itineraries may be adjusted on the day in cases of force majeure, extreme weather, or safety advisories to guarantee the best possible experience.

Full-day Immersions

Embark on an immersive full-day journey across East or West Madeira aboard our eco-friendly Suzuki Vitara Hybrid. Enjoy maximum comfort with quiet hybrid driving, fresh A/C, and no diesel fumes. Bypassing the tourist crowds, our signature routes allow you to see more, travel at your own pace, and deeply connect with Madeira’s authentic landscapes.

Customised vs. Regular Tours?

While our standard tours always offer flexibility along the route, they follow fixed itineraries to cover Madeira’s classic highlights. A Customised Experience gives you total creative freedom to design a bespoke route built entirely around your wishes—whether that’s capturing a golden sunset, exploring off-the-beaten-track locations, or scheduling a pickup outside our usual service areas.

You can also pick your favourite vehicle for the journey: our classic open-air Cabriolet or modern Suzuki Hybrid.

Important Note: Price is per group, so the rate stays exactly the same whether you travel solo, as a couple, or as a group of three

Vehicles

capacity and accessibility

Designed for a comfortable private experience, our Suzuki Vitara Hybrid accommodates up to 4 guests. The modern SUV design provides effortless entry and exit. We easily accommodate foldable wheelchairs and walking aids — just let us know in advance if you have specific mobility requirements.

How the cabriolet roof works

We adjust the open-air experience depending on the weather and season:

Spring, Autumn & Winter: We partially open the roof and side windows when conditions are pleasant so you can enjoy open views while staying cozy.
Summer: The soft top opens completely for full cabriolet sunshine and fresh ocean air.
Rain or Unstable Weather: The roof remains closed for safety and comfort, or we may utilize the Suzuki Hybrid to ensure you stay warm and dry throughout the day.

Unexpected Maintenance

In the rare event that our Suzuki Vitara Hybrid requires unexpected maintenance or servicing, we will make every effort to operate your tour using a similar, high-standard SUV. If a suitable alternative vehicle cannot be provided or agreed upon, a 100% full refund will be issued immediately. By completing your booking, you agree to this vehicle contingency policy.

Logistics, Pick-Up & Exclusions

pick-up and drop-off

Yes, complementary pick-up and drop-off are included for accommodations in Funchal, Caniço, and Câmara de Lobos.

For pick-ups outside these main areas, custom arrangements can be made through our Customized Tour option. Please contact us before booking to confirm details and availability for your location.

Do you offer hiking transfers?

No. We do not provide point-to-point trail shuttles or hiking logistics.

However, we are flexible! Our sightseeing tours easily accommodate short, scenic walks like PR11 Vereda dos Balcões or Pedra Rija (Pico do Arieiro). For full, long-distance hikes (like Pico do Arieiro to Pico Ruivo), we recommend booking with specialized transfer companies.

Is this a 4x4 off-road tour?

No, we do not offer 4×4 off-road safaris. We stick to scenic paved roads, though we occasionally drive on short unpaved rural paths to reach local viewpoints—always prioritizing your comfort and safety.

Guide & Policies

Who is your tour guide?

Every tour is personally hosted and guided by Ross, a local Madeira expert with a Bachelor’s Degree in Tourism and over 10 years of professional industry experience.

Languages spoken: English, Portuguese, and Spanish.

Nature Protection & Safety

Your safety and island preservation are our highest priorities:

Environmental Protection: We actively practice sustainable tourism. To protect fragile ecosystems from over-tourism, high-impact sites (like Fanal) are removed from standard routes. Special requests for Fanal can be accommodated on selective occasions to minimize our eco-footprint.
Safety First: We strictly avoid hazardous zones or locations experiencing hazardous weather/environmental risks.
Weather Flexibility: Routes may be adapted on tour day to avoid bad weather or unsafe conditions, ensuring a smooth, enjoyable experience.