At Madeira 4 Tours, we prioritize transparency and customer satisfaction. Our cancellation and refund policy is designed to provide clarity while adhering to European consumer protection laws (Directive 2011/83/EU) and ensuring a fair process for all parties.

1.FULL REFUND

A full refund will be granted in the following situations:

• Force Majeure Events: Unforeseen circumstances beyond the customer’s control, such as extreme weather, natural disasters, or medical emergencies.
• Cancellations Made 48 Hours in Advance: Bookings canceled at least 48 hours prior to the scheduled service will be refunded in full.

Refunds will be processed through our payment partner and credited to the original payment method within 15 working days.

2. PARTIAL REFUND

• Cancellations Made Less Than 48 Hours in Advance: A partial refund will apply. The exact amount retained will be detailed in the booking confirmation.

3. NON-REFUNDABLE CASES

• No-Show Policy: Customers who fail to attend the scheduled experience without prior notice will not be eligible for a refund.

4. APPLICABLE BOOKINGS

This cancellation and refund policy applies exclusively to bookings made directly through our official website.

• For bookings made via third-party platforms such as GetYourGuide, Musement, or Viator, the cancellation and refund policies of those platforms will apply. Please refer to their terms and conditions for further details.

COMPLINCE AND FLEXIBILITY

Madeira 4 Tours is committed to upholding European consumer protection laws. While we strive to accommodate our customers’ needs, we operate within the framework of these regulations to ensure fairness and reliability.

FURTHER ASSISTANCE

If you have any questions, require clarification, or would like to discuss special circumstances, please contact us. Our team is here to assist you and provide tailored solutions wherever possible.