FAQ

Madeira 4 Tours

Welcome to our Frequently Asked Questions! Here you’ll find quick answers about our private tours, vehicle options, pick-up locations, and policies. If you need to review our flexible booking terms, please check our Cancellation Policy.

Booking

Is it always private?

Yes, 100%! Our tours are completely private—just you and your personal group. We believe in offering a flexible, unhurried experience tailored entirely to your pace. No strangers, no rigid schedules.

children or seniors

Yes, as long as guests have basic mobility. The Hybrid offers easiest access, and we carry a small step ladder for the Cabriolet. Since it’s private, we set the pace to your comfort.

Solo Travellers

Yes, on Full-Day or Customised Tours only. Half-day tours are not available for solo travellers due to operational costs.

Instant confirmation

Yes. All online bookings receive instant email confirmation and guaranteed reservation for your selected date.

Vehicles

capacity and accessibility

Capacity: 3 passengers (Cabriolet) or 4 passengers (Hybrid).

Accessibility: The Hybrid offers easier entry/boarding. For the Cabriolet, we provide a small step ladder. We can accommodate foldable wheelchairs (up to 2 guests in the Cabriolet).

How the cabriolet roof works

We adjust the open-air experience depending on the weather and season:

Spring, Autumn & Winter: We partially open the roof and side windows when conditions are pleasant so you can enjoy open views while staying cozy.
Summer: The soft top opens completely for full cabriolet sunshine and fresh ocean air.
Rain or Unstable Weather: The roof remains closed for safety and comfort, or we may utilize the Suzuki Hybrid to ensure you stay warm and dry throughout the day.

Unexpected Maintenance

If any of our exclusive vehicles requires unexpected maintenance or servicing, we will automatically operate your tour using the best available Suzuki in our fleet (matching our high standard of comfort, quality, and exclusivity). By completing your booking, you agree that the tour will be conducted in the best available vehicle on the day.

Logistics, Pick-Up & Exclusions

pick-up and drop-off

Yes, complementary pick-up and drop-off are included for accommodations in Funchal, Caniço, and Câmara de Lobos.

For pick-ups outside these areas, additional fees may apply or service may be unavailable due to operational constraints. Please contact us prior to booking to confirm details for your location.

Do you offer hiking transfers?

No. We do not provide point-to-point trail shuttles or hiking logistics.

However, we are flexible! Our sightseeing tours easily accommodate short, scenic walks like PR11 Vereda dos Balcões or Pedra Rija (Pico do Arieiro). For full, long-distance hikes (like Pico do Arieiro to Pico Ruivo), we recommend booking with specialized transfer companies.

Is this a 4x4 off-road tour?

No, we do not offer 4×4 off-road safaris. We stick to scenic paved roads, though we occasionally drive on short unpaved rural paths to reach local viewpoints—always prioritizing your comfort and safety.